Refund policy

Last updated: October 4, 2026. This policy applies to DogCruiser orders delivered in the United States.

Returns: Yes, I accept returns for defective and non-defective products.

Exchanges: Yes, I accept exchanges.

Product condition: Only new products. This includes products that are unopened in original packaging or have never been used.

Return window: 30 days.

Return method: By mail.

Return label: Customer's responsibility.

Restocking fee: No cost.

Refund processing time: 7 days.

Currency: USD.

Country: United States.

1. Return window

Return window: 30 days. You have 30 days from delivery to ask for a return.

2. Product condition

Product condition: Only new products. This includes products that are unopened in original packaging or have never been used. The stroller must come back with the accessories included in the order. An item that is used, damaged, incomplete, or missing its packaging can be refused.

3. Return method

Return method: By mail. We do not accept an in-store return. We do not accept a drop-off location. Ship with tracking. Tracking is the proof of shipment.

4. Return label

Return label: Customer's responsibility. We do not send a prepaid return label. You pay the US postage.

5. Restocking fee

Restocking fee: No cost.

6. How to make a return

Email support@dogcruiser.com with your order number and the item.

The return address is in the United States. We email the street address when you request a return.

Pack the item and ship it with tracking. You pay the US postage.

Send us the return tracking number.

After we receive and check the item, we refund it.

Do not send a return to the La Loma address.

7. Refund processing time

Refund processing time: 7 days. After we receive and check the return, we refund the original payment method within 7 days. Currency: USD. Your bank can take additional time to show the refund.

8. Defective and non-defective products

Returns: Yes, I accept returns for defective and non-defective products. The return label is the customer's responsibility in both cases. If the carton arrives damaged, or the item is not the one you ordered, email support@dogcruiser.com with your order number and photos of the carton and the product.

9. Exchanges

Exchanges: Yes, I accept exchanges. Email support@dogcruiser.com with your order number and the item you want. We email the steps.

10. Cancellation before shipment

You can cancel the order by emailing support@dogcruiser.com until it has been handed to the carrier. If it has already shipped, use the return steps above.

Customer service

Email: support@dogcruiser.com
Hours: Monday through Friday. Closed Saturday, Sunday, and US federal holidays. We aim to reply within one business day.
Address: 1010 Sacred Heart Rd, La Loma, NM 87724, United States

The seller is GG FORM LLC. The commercial name is DogCruiser.

The business is managed at 1010 Sacred Heart Rd, La Loma, NM 87724, United States. Business mail is received there. Orders do not ship from La Loma.

Orders are prepared and shipped by the supplier from the United States. The supplier does not publish the warehouse street.

The return address is in the United States. We email the street address when you request a return. You pay the US postage. Do not send a return to the La Loma address.

Customer service is by email.